![]() ![]() The terrific service and great prices Costco members get when they go to a dealership to buy a car are the result of a major behind-the-scenes effort by a 140-person team. ![]() A peek under the hood at Costco Auto Program This chat left me wondering, "How does Costco get its members those amazing car deals, anyway?" To find out, I chatted with executive vice president Gina Paolino and operations vice president Rick Borg from ADG, a San Diego-based company who partners with Costco to offer the car discount program to their members. "And I got an incredible deal, lower than Kelley Blue Book listed the car." Then, the Costco member price is what you pay. "They present you with the dealer invoice and the member price sheet so you can see exactly what you're saving. Then you visit the authorized dealer and meet with the specially trained salesperson who gives you the Costco member price," she explains to me. "You locate a participating dealership through the program by phone or on the website. ![]() The YWCA community-affairs manager is not just thrilled with the car, which is the first she's bought on her own as a single mom, she was also impressed with the red-carpet treatment she received, her saleswoman's patience while she chose colors and features, the haggle-free sales process, and the speed with which she was able to wrap up the deal – three hours flat. She snagged it for less than sticker price last summer through the Costco Auto Program, one of the perks of being a member. I'm sitting in a cavernous Starbucks in downtown Seattle listening to Cathy MacCaul rave about her new charcoal-gray-and-black 2010 Honda CRV. ![]()
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